Warranty and Return Policy
OVEN PRODUCTS, ACCESSORIES & PARTS RETURN POLICY
Because each Chicago Brick Oven is custom-built, all oven sales are final.
We do accept returns on cooking accessories and parts within 30 days of the customer's receipt.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Once your cooking accessories or parts return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within five (5) business days depending on your bank's operating guidelines.
Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@basilsbackyardpizzakitchen.com and we will respond with exchange code and the supplier's shipping address for exchanges.
Returns
To return your cooking accessories or parts, send us an email at support@basilsbackyardpizzakitchen.com and we will respond with a return code and the supplier's shipping address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
