Warranty and Return Policy

OVEN PRODUCTS, ACCESSORIES & PARTS RETURN POLICY 

Because each Chicago Brick Oven is custom-built, all oven sales are final.

We do accept returns on cooking accessories and parts within 30 days of the customer's receipt.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Once your cooking accessories or parts return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within five (5) business days depending on your bank's operating guidelines.

Sale items (if applicable)

Only regular-priced items may be refunded; unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@basilsbackyardpizzakitchen.com and we will respond with exchange code and the supplier's shipping address for exchanges.

Returns

To return your cooking accessories or parts, send us an email at support@basilsbackyardpizzakitchen.com and we will respond with a return code and the supplier's shipping address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Why Chicago Brick Oven

PERFORMANCE

An authentic wood-fired brick oven starts with an in-chamber fire. And true to traditional Italian wood-fired ovens, our design features a low, igloo-shaped dome. A modern and efficient flue system ensures that smoke won’t escape through the front of your oven.

Our FlameRoll™ creates a vacuum for concentrated heat up to 1,000ºF. The high-performance design allows you to include radiant heat, convection and conduction in your outdoor cooking repertoire. It’s versatility that’s perfect for the professional or at-home chef. 

DURABILITY

Generations of European oven makers provided the original blueprint for our wood-fired brick ovens. These elegant designs have stood the test of time in temperate regions of Spain, Italy and Germany. But winter in Maine or Wisconsin? Well, that’s another story entirely.

Unlike most wood-fired ovens of today, which are imported to the U.S., our ovens are American made and certified to UL and NSF4 Standards. With a proprietary refractory cement formula and stainless steel fiber reinforcement, they’re designed for maximum durability even in extreme climates from coast to coast.

CURING YOUR OVEN FOR FIRST USE

Before using your CBO oven for the first time, curing the oven is a critical, yet very simple, step.  Watch this video for curing instructions.