Take a look at what our Price Match Guarantee will do for you!
We work very hard to ensure we offer the absolute best prices and we want you to feel confident you're getting the absolute best online retail pricing for the products you are ordering.
Price Match Our Own Prices: If you find our website, BasilsBackyardKitchen.com, has a lower price for the same item you purchased within 180 days of your purchase date, we will refund the difference.
Competitor Price Match: We will match competitor's online prices on any products we carry. If you find another online store that offers a lower price than you paid with us within 180 days of your purchase date please let us know and we will refund your original payment for the difference.
To Request A Price Match Refund:
To request your refund of the price difference simply e-mail us at info@BasilsBYK.com.
Include the URL link to the competitor's website product page showing the lower pricing and indicating the product is in stock within 180 days of your order date (or) the URL link to our website product page showing the lower price within 180 days of your order. We will quickly review your request and qualify it based on our approval process listed below.
Price Match Approval: Your Price Match Request will be approved if all of the following requirements are met.
- You must have purchased the item from our website before requesting your Price Match Guarantee.
- You must submit a valid URL link that shows the price in question displayed and confirms the product is still in stock on the product page.
- Promotions including coupon code discounts, manufacturer rebates, and buy one get one free offers are not eligible.
- The competitor cannot be a discounter or auction website (ie; eBay, Wayfair, Overstock, etc..)
- The competitor must be an authorized online retailer for the brand. Those with a physical retail location or showroom do not apply to this online guarantee.
- Some manufacturers have a set MAP policy (minimum advertised price) on some or all of their products, and their authorized dealers/retailers are prohibited from selling below that price. If a price match is being reviewed it will not be allowed to go below this MAP price.
- The product must have a Price Match tab on the product page on our website to indicate it is an eligible price match product. If the product does NOT have a Price Match tab it is unfortunately not eligible.
Refunds: Refunds will be the difference between the original price you paid and the competing price. The Price Match Guarantee includes the item price, it excludes sales tax and shipping charges. Approved refunds will be initiated within 5 business days to your original form of payment.